Exchange and Return Policy
Exchanges
We accept exchange requests within 30 calendar days of receipt of the purchase.
The product must show no signs of use, be in perfect condition, and include the original packaging and all accessories.
Personalized or made-to-order products cannot be exchanged, except in the event of a manufacturing defect.
Returns Due to Change of Mind
For online purchases, you may request a return within 7 calendar days of receiving the order.
The product must be returned:
Without signs of use;
In the original packaging;
With all accessories and free gifts included.
Upon receipt and inspection of the product, the refund will be processed using the same payment method used for the purchase.
Defective Products
If the product has a manufacturing defect, please contact us within 30 days.
After assessment, we may:
exchange the product;
repair the product;
issue a refund, where applicable.
Products ineligible for exchange
The following will not be accepted for exchange:
Products showing signs of use;
Products damaged by accident or improper use;
Products without original packaging or with missing items (when these are essential).
How to make a request
Contact our team providing:
Full name;
Order number;
Reason for the request;
Photos of the product;
We will respond within 2 business days with instructions on how to proceed.
Shipping costs
In cases of defects or shipping errors, we will cover the shipping costs.
For exchanges based on customer choice (such as size, color, or preference), shipping costs may be the customer's responsibility, as advised during the service process.
